How can I fulfill my orders with different tracking numbers?

There are situations when your order may need to be shipped in multiple packages. So, when fulfilling your order, you may need to create your fulfillment with multiple tracking numbers or even multiple tracking companies.

When doing so, you must ensure you fulfill your orders by their product SKU and quantity. This will allow EZ Fulfill to break each item on your order into the proper fulfillment. To do this, you must map the tracking_number and tracking_company on the Tracking tab of your Data Feed. You may also map the tracking_url if you'd like. If you do not map the tracking_url, Shopify will try to generate a tracking URL for you.

After you've mapped the tracking_number and tracking_company, you'll want to map the Line Item SKU and Quantity as well.  You can do this by clicking the Line Items tab on your data feed.

Rows in your CSV file with the same tracking_number and tracking_company will be a part of the same fulfillment. Below is a sample order with all its line items in the same fulfillment.

CSV with same tracking numbers

As you can see above, we have three items on our order, and they all have the same tracking_number and tracking_company. We also fulfill the entire line item for each product on the order. After we run the CSV file through EZ Fulfill, the order will look like this in Shopify:

Order with a single fulfillment

As you can see above, the order is marked fulfilled, and all the line items are in one fulfillment with the same tracking_number and tracking_company. This is a straightforward example; let's add multiple tracking numbers from the same tracking company.

Adding Multiple Tracking Numbers To A Single Fulfillment

Unfortunately, Shopify no longer allows us to add multiple tracking numbers to a single fulfillment.  To fulfill your orders with multiple tracking numbers, you must have multiple fulfillment orders before fulfilling your order.  The best way to fulfill orders with multiple tracking numbers is by SKU and Quantity.

Fulfill Order With Multiple Tracking Numbers By SKU and Quantity

If you want to associate your tracking numbers with the line items in the package, we are changing the tracking_number or the tracking_company in our CSV file. To simplify things, we'll change the tracking number and assume we'll use the same company for our shipments.

CSV file with different tracking numbers

As you can see above, the line item with SKU SKU-Broom7652 has a different tracking_number from the other line items in the CSV file. This will cause EZ Fulfill to create a second fulfillment with the other tracking_number and associated line items. The order will look like this in Shopify:

Order with Multiple Fulfillments

As you can see above, multiple fulfillments were created on the order. The tracking_number breaks them up for the order.

You can break up your line items as you see fit as long as you do so by the tracking_number and tracking_company.

App: EZ Fulfill

Tags: faq, sku, ez fulfill