Send Email Notifications On Fulfillment Errors

We allow you to set up notifications if there are any errors during your fulfillment. Our notification system will send an email to all email addresses you setup in the email settings section of the app.

Setting Up Your Notifications

You can have up to 5 email addresses configured to retrieve notifications. To configure your email addresses click the email settings menu on the left hand menu bar. This will bring you to the Notifications settings section of the app.

As you can see above, there are three input boxes. You can setup the first name, last name and email address of the person you want notified. The first and last name fields are optional.

If you want to add more than one email address, simply click the Add More button to add up to 5 email addresses. If you do not add any email addresses to your notifications settings, the email address that owns your Shopify store will get all notifications.

Setting Up Your Data Feed To Send Errors

If you want you fulfillment to send a notification when there is an error, go to the data feed your using for your fulfillment and check the Email If Feed Has Errors checkbox.

Email If Feed Has Errors Data Feed Option

This will send an email notification, to the email addressed configured in your notifications settings, if there is an error fulfilling any orders in your file or if there is an error trying to retrieve your file from your FTP, SFTP server or Dropbox.

Once you've checked this checkbox, click the Update or Add Data Feed (if you're creating a new data feed) to save your settings.

Notifiable Errors

Email notifications will be sent for the following types of errors:

  1. Any type of error during fulfillment. One example would be if an order is marked fulfilled or if you're fulfilling by SKU and the SKU does not exist on the order.
  2. If an order is skipped from your file. There are a few different reasons an order may be skipped while being read from your file. You will be alerted if an order is skipped.
  3. If there is an error connecting to your FTP/SFTP server or Dropbox. You will get an email if there are errors logging in or connecting to your server or Dropbox share.
  4. If there is an error cleaning up your file after it's been processed. You will get an email if you have the post process configuration setup on your data feed and there is an error moving/renaming the file.

There are a few situations where you will not receive an error when your fulfillment file is being processed:

  1. If the file or file pattern (if you're using wild cards) is not found. We do not consider a file not found an error as there are many valid situations when a file not found is expected.
  2. If Shopify is down or having connectivity errors. There are times when the Shopify API is down or throwing errors. We will not send alerts for these types of errors as our team will be notified of the problem and will take action if needed.
  3. If EZ Fulfill has an unexpected error. We work hard to test our software manually and use automated testing but there are times where EZ Fulfill may throw an unexpected error. During these times, our team will be alerted of the problem, resolve the issue and take any actions needed.

If you have further questions about what errors you will be notified about, please don't hesitate to contact us.

Manual Fulfillment

At this time, if you have the Email If Feed has Errors checkbox checked you will get email notifications when performing manual uploads. This is for both manual fulfillments as well as running a scheduled fulfillment manually. For both cases you will get email notifications.

Credit Threshold Met Notifications

EZ Fulfill will send you an email notification when your fulfillment credits hit a 90% threshold.  Meaning, once you have used 90% of your fulfillments for that month you will receive an alert letting you know.  This email will be sent to the email address configured in your Shopify store by default.  If you configure email addresses in the Notifications section, the email addresses configured will be sent the credit threshold met email as well.  

Alternatively, you can also register an email address so EZ Fulfill will send it just the credit threshold met emails.  At this time all email addresses configured will receive the threshold met emails, however if an email address is configured using the Credit Threshold Met Only notificatoin type then they will ONLY receive the threshold met emails and not any error emails from your fulfillments.

If you have any other questions or concerns about how our notification system works, please feel free to contact us.

App: EZ Fulfill

Tags: email, notifications, ez fulfill