When fulfilling your orders, EZ Fulfill must associate the fulfillment with an order in Shopify. Shopify allows you to look up orders using the Shopify Order ID or the Shopify Order Number. These fields can be mapped in the Field Mapping section of your Data Feed.

As you can see above, we support two types of order id lookups when searching for your orders.

1. Shopify Order ID - This is Shopify's order id. This number is the order ID generated by Shopify when the order is created and is typically found in the URL in the Shopify order admin.  This number will look something like this 2089180692543
2. Shopify Order Number/name - This is the order name used on your order. You must provide the prefix with this number. This is the id used by the shop owner and the customer.  When EZ Fulfill uses this number to look at your order, it uses the name field on the Shopify Order API, meaning the field is the prefix + order number.  The number will look something like  #1001.  The number is not required to start with a #.  The Shopify API currently does not allow us to look up orders using the order_number, only the order name, so if you have a prefix on your order numbers, you will need to provide this.

The Shopify Order Number/name is the number we've seen most customers use.  This field is set by default and is the field you should use if the order number in your fulfillment CSV file is the one that is visible on your Order.

Below is an example to help you identify which Shopify id you should map to which field in EZ Fulfill.

Suppose you have any other questions about which field you should map, please don't hesitate to let us know.  We'd be happy to help.