How to Effectively Support Your Customers

In your quest to be the best, a few things can fall by the wayside. When you're trying to make your site visible, when you're trying to increase sales, there's one thing at the base of all of that and you cannot forget that base. Your base is, obviously, your customers. You cannot forget about them. You're probably thinking, "How can I forget my customers? I need them if I want to meet my sales goals." That is not what …

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Import Customer Phone Numbers With EZ Importer

We're excited to announce that you can now import your customers phone numbers when importing orders with EZ Importer.

To import a phone number with your order, simply map the phone field on the Customer tab and/or on the Order Details tab. Importing a phone number on the Order Details tab will associate the phone number with the order itself, not with the customer. This means the phone number will show up on the Contact Information section of …

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Send Email Notifications With EZ Importer

Merchants who use EZ Importer to import orders into Shopify on a daily or weekly basis may want their customers to be emailed when their order is imported. Previously this was not possible. You would have to wait until you added tracking information or mark the order fulfilled and have Shopify send the notification for you.

The good news is, as of today, you now have the option to email your customers when importing your orders. If you want to …

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