How can I export Shopify orders where a customer opened a chargeback or dispute inquiry?
To filter Shopify orders where a dispute event ocurred, you can add this filter under the Custom Filters section when creating or editing a Data Settings:
- Order Events Actions contains dispute
This will include only orders that contain an event action with the word "dispute", such as the following:
- dispute_created
- dispute_pending
- dispute_accepted
- dispute_won
- dispute_lost
- dispute_closed
- dispute_inquiry_created
- dispute_inquiry_escalated
- dispute_inquirity_closed
You can use the above event action values if you need to filter for a more specific dispute event.
On the "Templates" page, you can also use the template "Orders with Chargebacks/Disputes (Last 90 Days)" which already has the filter configured and includes the dispute dates and messages.
Note: The Shopify API only exposes Events data that occurred within the last 1 year.
App: EZ Exporter