The first thing you need to do is mark the financial status as refunded. This will mark the order as refund. To get the order to show up in the repo…
When creating a Data Mapping for your import you need to "map" the csv column with the Shopify field and select the fields you want to import. This …
If you get an error on your import that says "Transactions is invalid', 'transactions Amount must be greater than zero for sale transactions", this m…
Yes, you can transfer order history from one shopify store to another. The first thing you will need to do is export your order history to csv. Yo…
There's no limit! You can run a sync on demand or schedule it to run as frequent as every hour.However, when running a sync on demand, one thing we d…
If EZ Importer has successfully imported your order and the order has an order number, you know it was added to your store. There are instances wher…
Mass Fulfill is no longer available in the Shopify app store, and you can use EZ Fulfill in its place. We offer similar features and have a ver…
If you've imported a file and noticed your customers name is duplicated (meaning the last name is showing up twice), this is most likely because you …
By default Shopify marks all orders as paid when doing an import. In order to change this you'll need to provide the financial status field with you…
If you get an error that says Shopify does not allow orders that have more than 100 line items, this means you have tried to import an order with mor…
When importing orders with both the fulfillment status and fulfillment service the order may be marked fulfilled but have an unfulfilled label under …
When importing orders with a financial_status of Authorized, Shopify may mark the order expired instead of leaving the status as …
If you've run your import and noticed something was wrong, you can easily clean up the import and run it again. At this time you'll have to d…
If you're working with our scheduler you may want to fetch your file based on the date (and time) in the filename. You may have another system th…
This is most likely due to the character set or encoding setting in the spreadsheet application you're using. You'd want to set the charac…